We encourage our customers to check items as soon as they receive them to ensure they are in good condition and exactly what you ordered. If you find anything wrong with the product, please contact us immediately.

Please contact us as soon as possible with your name, order number and updated shipping address. If your order has not yet shipped, we will gladly update your shipping information.

Shipping rates may vary depending on your region and are calculated at checkout.
Below are the full details of our shipping policy .

A full list of all our shipping zones can be found here .

If your country or region is not listed, please feel free to contact us to see if we can work out the details.

Please inquire for more information about our refund policy . Contact Us

A refund request can be submitted within 14 days after completing the purchase.

When an order includes free shipping, the customer is responsible for the shipping cost.

You can enter your discount code under Apply Discount Code at checkout. Once you tap Apply Code, it will automatically be applied to your purchase.

If you have a discount code to use on our site (lucky you!), it's easy enough - just enter the code in the box labeled " Gift Card or Discount Code " at checkout, click " Apply " and if your basket meets the offer conditions, the instructions will apply to your program.

Yes you can

Click on " Forgot Password " and enter your email to reset your password. You will receive an email to reset your password shortly. If you do not receive the email, please check your junk/spam mailbox.

Ordering from us is quick and easy. You can order through our website.

Website Request:

1. Browse the shopping and select the desired item.
2. Click "Add to Cart" for the selected product.
3. Click on exit.
4. Provide your personal information and address.
5. Choose your payment method, then click "Pay Now"
6. That's it! Your order is now processed and in our system.

We understand your concern, which is valid given the lack of transparency some online stores have. At Souq Misr, we prioritize your peace of mind. We offer a “Cash on Delivery” option, ensuring that you only pay when the product reaches you. You can inspect the item upon delivery without opening the package. If you are not satisfied with the product, you have the right to reject it, and you will only be charged for the delivery service. Your satisfaction and trust are our top priorities.